Privacy Policy

At City Palace, Burhanpur, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit thecitypalace.com or interact with our sales and marketing team. By using our website or submitting your information, you consent to the practices described in this policy.

📋 Information We Collect

Personal Details
Name, phone number, email address, residential address
Inquiry Information
Nature of inquiry, preferred unit type, budget range
Technical Data
IP address, browser type, device, pages visited, time spent
Communication Records
Messages sent via contact forms, emails, or WhatsApp inquiries
🎯 How We Use Your Information

The information we collect is used for the following purposes:

  • To respond to your inquiries and provide relevant information about available commercial units and shops.
  • To schedule site visits, follow up on booking inquiries, and process property-related transactions.
  • To send updates about City Palace including new launches, offers, events, and project progress.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations under applicable Indian laws.
🔒 Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
  • Secure website connections (HTTPS/SSL encryption).
  • Restricted access to personal data within our organization.
  • Regular review of our data collection and storage practices. 

🤝 Sharing of Information

City Palace does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

  • Marketing Partners: With authorized marketing agents (such as D2R) solely for the purpose of property marketing and sales follow-up.
  • Legal Requirements: When required by law, court order, or government authority.
  • Service Providers: With trusted service providers (e.g., website hosting, CRM tools) under confidentiality obligations, who help us operate our website and business.

🍪 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings.
  • Analyze website traffic and usage patterns (via tools such as Google Analytics).
  • Display relevant content and marketing communications.

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

 

⚖️ Your Rights

As a user, you have the following rights regarding your personal information:

Access your personal data we hold
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Withdraw consent at any time
Lodge a complaint with relevant authority

To exercise any of these rights, please contact us at sales@thecitypalace.com.

 

 

🔗 Third-Party Links
Our website may contain links to third-party platforms such as Facebook, Instagram, or property listing portals. City Palace is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policy of any third-party website you visit.
 
👶  Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately so we can take appropriate action.
 
📅 Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Once data is no longer required, it will be securely deleted or anonymized


🔄 Updates to This Policy
City Palace may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed.